Enterprise Trust Center

Built for Mission-Critical Workloads

Enterprise-grade security, reliability, and compliance for teams that can't afford downtime. Trusted by companies running production AI workloads.

Uptime & SLA Commitment

We take reliability seriously. Our infrastructure is designed for high availability.

99.9%
Uptime Target

Enterprise plan includes 99.9% uptime SLA with credits for downtime

<100ms
Proxy Latency

Minimal overhead on your API calls with optimized routing

24/7
Monitoring

Continuous monitoring with automated alerting and incident response

Fail-Open Architecture (Coming Soon)

Enterprise customers can enable fail-open mode: if Usefy is temporarily unavailable, your requests pass directly to providers. Your production never stops.

Security & Compliance

Your data security is our top priority. We implement industry best practices.

Encryption at Rest

All API keys encrypted with Fernet symmetric encryption. No plaintext storage.

Encryption in Transit

TLS 1.3 for all connections. HTTPS enforced everywhere.

Zero Data Retention (Opt-in)

Request/response bodies are not stored. Only metadata for billing.

Secure Infrastructure

Hosted on SOC 2 Type II certified cloud infrastructure (Railway/Supabase).

Role-Based Access Control

Team roles (Owner, Admin, Member, Viewer) with granular permissions.

Security Alerts

Real-time alerts for suspicious activity, new IPs, and anomalous usage.

Team & Access Management

Full control over who can access what. Assign individual budget limits to each team member. Perfect for regulated industries and organizations with strict access requirements.

Per-Member BudgetsNEWAssign specific spending limits to individual team members
Per-Team BudgetsSet organization-wide spending limits for all members
Role-Based PermissionsOwner, Admin, Member, Viewer roles
Centralized Policy ControlOnly admins can modify policies - members can't bypass limits
API Key ScopingSeparate keys per environment (dev/staging/prod)
Audit LogsAll actions logged with user attribution
IP WhitelistingRestrict API access to known IP ranges
SSO/OIDCNEWSingle sign-on with Okta, Azure AD, Google Workspace
Member-Specific Policy Assignment
// Assign budget to specific team member
POST /v1/policies
{
  "integration_id": "int_abc123",
  "name": "Junior Dev Limit",
  "budget_limit": 20.00,
  "budget_period": "daily",
  "rate_limit": 100,
  "rate_period": "minute",
  "target_member_id": "usr_junior_dev"  // 👈 NEW
}

// Result: Only this member is limited
// Other team members unaffected
// Member cannot modify this policy

Alerting & Integrations

Stay informed with real-time alerts. Integrate with your existing tools.

Alert Types

  • Budget threshold reached (80%, 100%)
  • Daily/monthly limit exceeded
  • Request blocked by policy
  • New IP detected on API key
  • Provider quota/billing issues
  • Unusual spending patterns
  • Zero traffic detection

Delivery Channels

  • EmailAvailable
  • Slack WebhooksAvailable
  • Generic WebhooksAvailable
  • DiscordComing Soon
  • PagerDutyComing Soon
  • Microsoft TeamsComing Soon

Data Handling & Privacy

Transparent data practices. We only collect what's necessary.

Data TypeCollectedRetentionPurpose
API Request MetadataYes7-90 days*Billing, analytics, debugging
Request/Response BodiesNoN/ANot stored for privacy
Token CountsYes7-90 days*Accurate cost calculation
IP AddressesYes30 daysSecurity, geo-analytics
Provider API KeysEncryptedUntil deletedProxy functionality
User Account DataYesUntil account deletedAccount management
* Retention varies by plan: Free (7 days), Pro (90 days), Enterprise (Custom)

Enterprise Roadmap

We're continuously improving. Here's what's coming for enterprise customers.

Q1 2026 ✓ Completed
  • Python SDK v2.1.1
  • Node.js SDK v2.1.1
  • Fail-open mode (SDK)
  • Provider quota alerts
Q2 2026 In Progress
  • SOC 2 Type II audit
  • SSO/SAML integration
  • Invoice PDF export
  • Discord/PagerDuty alerts
Future
  • HIPAA compliance
  • Private deployment option
  • Custom SLA agreements
  • Dedicated support engineer

Ready to Scale with Confidence?

Join teams using Usefy to control AI costs without compromising on reliability.

Need a custom agreement? Contact enterprise@usefy.ai